FAQ

We specialize in high-performance outdoor apparel and gear, with a focus on biking and snowboarding equipment. Our product range includes bike clothing, kids’ backcountry outerwear and layers, snowboarding gear, jackets, mid-layers, one-piece snowsuits, pants, bibs, and clothing accessories for men, women, and children.

Yes, our products are designed for outdoor adventures and are made from high-quality materials to withstand various weather conditions, ensuring comfort and protection during your biking and snowboarding activities.

We ship worldwide to most regions, but we are currently unable to deliver to Asia and select remote areas. We appreciate your understanding of these limitations.

We offer two shipping methods: Standard Shipping via DHL or FedEx for $12.95 (10-15 business days delivery after processing), and Free Shipping via EMS for orders over $50 (15-25 business days delivery after processing).

All orders are processed within 1-2 business days. You will receive a confirmation email with tracking information once your package ships.

Depending on your location, duties and taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in your order total.

We accept returns within 15 days of receipt. Items must be unused and in their original condition with tags attached. Please contact our customer service team to initiate a return.

Please reach out to our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

Yes, we use secure encryption technology to protect your payment information and ensure safe transactions.

Once your order ships, you’ll receive a tracking number via email. You can use this number to follow your package’s journey to your doorstep.

First, check your spam or junk folder. If you still can’t find it, please contact us at [email protected] with your order information, and we’ll resend the confirmation.

We process orders quickly to ensure fast delivery. Please contact us immediately at [email protected] if you need to modify or cancel an order, and we’ll do our best to assist you.

Our customer service team is here to help with any questions about delivery, order status, or other concerns. Reach us at [email protected]. Our physical address is: Obermeyer Sales Shop, 309 Joyce Street, Orange Beach, US 36542.